What does 'quality assurance' encompass in project management?

• A. Ignoring established quality standards
• B. Ensuring that project deliverables meet established quality standards
• C. Focusing only on cost reduction
• D. Disregarding team feedback

Answer: (B)

Quality assurance in project management refers to the processes and activities implemented to ensure that the project's deliverables consistently meet established quality standards. This includes setting quality parameters, conducting audits, and employing assessments throughout the project lifecycle to ensure that all output adheres to the defined criteria. The focus is on preventing defects and facilitating continuous improvement, which ultimately leads to enhanced satisfaction for stakeholders and clients. By ensuring that the deliverables meet these established standards, teams can deliver products that not only satisfy their requirements but also enhance the overall credibility and reliability of the project management process. The emphasis is on the importance of maintaining high quality throughout the entire project, rather than just remedying issues post-delivery.