What is business process reengineering?

• A. A minor adjustment to existing processes
• B. A strategy for dramatically improving the efficiency and effectiveness of a company's processes
• C. Implementing new software in the workplace
• D. Training employees on new practices

Answer: (B)

Business process reengineering is a strategic approach focused on fundamentally rethinking and redesigning business processes to achieve significant improvements in critical performance measures, such as cost, quality, service, and speed. The essence of this approach is to analyze current processes and workflows and then make substantial changes that enable organizations to operate more effectively.

Choosing this option highlights the transformational aspect of business process reengineering. It is not merely about making small changes or adjustments; instead, it involves a radical re-evaluation of how work is done in an organization to deliver higher value to customers and achieve better outcomes.

By emphasizing dramatically improving efficiency and effectiveness, this option captures the essence of the reengineering philosophy, which often seeks to leverage technology and innovative thinking to reframe an organization’s workflows, rather than just optimizing existing processes.