What should you do if a retail customer returns without payment?

• A. Allow them to take the vehicle home
• B. Run their card, and if it declines, ask for another form of payment
• C. Charge them a late fee
• D. Ignore the return if they are known customers

Answer: (B)

When a retail customer returns without payment, the most appropriate course of action is to run their card, and if it declines, ask for another form of payment. This approach ensures that the business maintains its financial integrity while giving the customer an opportunity to fulfill their payment obligation. By attempting to process the card, you are making a reasonable effort to collect the owed amount, which is a standard procedure in retail transactions. If the card does decline, requesting another form of payment gives the customer a chance to rectify the situation—whether that means using a different card or providing cash.

This response also underscores the importance of clear communication about payment requirements and the consequences of not fulfilling them, reinforcing the business's policies on financial transactions.